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Program Support Associate

The Programme 

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters? 
  
Amazon is looking for a high-judgment individual to join us as an Investigator, to handle high value reimbursement requests, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.  
 
We are specifically seeking applicants with fluent Arabic language skills to support our global operations teams, however you will be supporting the English speaking country business as well - Would suit a recent graduate.  

What You Will Do

  • Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.
  • Work with operational teams to solve seller reported issues.
  • Monitor and drive seller impacting operational tickets to resolution.
  • Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution. 

Required Skills and Abilities 

  • Bachelors’ degree in Computer Science, Math, Engineering.
  • Experience with performance metrics and process improvements.
  • Extensive experience in data analyzing, project management, seller communication.
  • Background in seller management and or operations.
  • Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
  • Takes initiative. Doesn't wait to be asked.
  • Consistent effort, intense commitment, and willingness to go above and beyond when needed.
  • Strong team player, behaves like an owner, and ultimately focused on delivering results with high standards.
  • Ability to work effectively with tight deadlines in a fast-paced environment.
  • Attention to detail and proven ability to manage multiple, competing priorities simultaneously.
  • A strong appetite for teamwork, and a just-do-it attitude.
  • Arabic speaking is a plus.
Closing in 11 days
Closing in 11 days
  • Job type:Graduate Jobs
  • Disciplines:

    Computer Science, Engineering, Mathematics

  • Citizenships:

  • Locations:

    Egypt (Egypt)

  • Closing Date:21st May 2021, 6:00 pm

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