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Intern Cloud Support Associate

The Programme 

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.  
 
As a cloud support engineer, you will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment. 
  
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of AWS as a leading technology organization? 
  
As an Amazon intern, you will be interacting with your peers and Amazon Web Services global team of full-time professionals as part of our AWS Cloud Support team. You will benefit from the opportunity to gain experience on our cloud services, hands on training and learning as you go. You’ll have lots of fun and maybe even make history! 
  
If you fit the description, you could be the person we are looking for. We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success. 

What You Will Do 

  • Learn and use groundbreaking technologies. 
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers. 
  • Interact with leading engineers around the world. 
  • Partner with AWS teams to help reproduce and resolve customer issues. 
  • Leverage customer support experience to provide feedback with AWS teams on how to improve. 
  • Drive customer communication during critical events. 
  • Drive projects that improve support-related processes and our customers’ technical support experience. 
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.  

Required Skills and Abilities 

  • Currently in your final year of studies in Computer Science, Computer Engineering, Information Technology, or related fields. 
  • Needing to complete internship to graduate. 
  • Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting). 
  • Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related). 
  • Knowledge of system, network, and OS. 
  • Knowledge of internet fundamentals and cloud computing concepts. 
  • Familiarity with Database, Storage, & Big Data concepts. 
  • Comfortable working in a Linux/Unix environment. 
  • Available for internship from January/February - June/July. 
     
Closed 11 hours ago
Closed 11 hours ago
  • Job type:Internships
  • Disciplines:

    Computer Science, Engineering, Information Technology

  • Citizenships:

  • Locations:

    Cape Town (South

    ...
  • Closing Date:25th Sep 2021, 6:00 pm

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