GCC - Order Management

The Programme 

Coordinate quality claim and return process with Quality team and logistics. 

What You Will Do 

• Response the customer inquiries for part, service and cleaning related. 
• Handle customer inquiries via phone and  e-mail. 
• Perform day to day Quotation, Order and Delivery process. 
• Perform the billing process to collet AR. 
• Shipment tracking and part expedition status monitoring. 
• Escalate customer requirements not being met. 
• Interface with internal stakeholders to get supporting from cross functional team. 
• Manage backlog to minimize aged one. 
• Develop understanding of customer requirements and relationship with customers.
• Process the operation based on work instruction/Policy/training document. 

Required Skills and Abilities 

• Above BA/BS or equivalent level. 
• Bachelor's Degree. 
• 0-3 years of related experience. Preferably in a high volume in take, customer ticket, Contact center environment. 
• Fluent English skill. 
• SAP SD Module experience preferred. 
• Outstanding organizational skills & interpersonal skills. 
• Mature individual and able to deal with multiple stakeholders. 
• Proven ability to multi-task, prioritize, and ability to work in a fast paced environment.