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GCC - Order Management

The Programme 

Coordinate quality claim and return process with Quality team and logistics. 

What You Will Do 

  • Response the customer inquiries for part, service and cleaning related. 
  • Handle customer inquiries via phone and  e-mail. 
  • Perform day to day Quotation, Order and Delivery process. 
  • Perform the billing process to collet AR. 
  • Shipment tracking and part expedition status monitoring. 
  • Escalate customer requirements not being met. 
  • Interface with internal stakeholders to get supporting from cross functional team. 
  • Manage backlog to minimize aged one. 
  • Develop understanding of customer requirements and relationship with customers.
  • Process the operation based on work instruction/Policy/training document. 

Required Skills and Abilities 

  • Above BA/BS or equivalent level. 
  • Bachelor's Degree. 
  • 0-3 years of related experience. Preferably in a high volume in take, customer ticket, Contact center environment. 
  • Fluent English skill. 
  • SAP SD Module experience preferred. 
  • Outstanding organizational skills & interpersonal skills. 
  • Mature individual and able to deal with multiple stakeholders. 
  • Proven ability to multi-task, prioritize, and ability to work in a fast paced environment. 
Closing in 3 days
Closing in 3 days
  • Job type:Graduate Jobs
  • Disciplines:

    Management

  • Citizenships:

  • Locations:

    Seoul (South Korea)

  • Closing Date:30th Jun 2022, 6:00 pm

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