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Customer Success Representative-French

The Programme 

As a Customer Success Representative, your job is to assist in driving software adoption and recurring revenue with our current customers. You'll identify customers'current and future IT challenges, and you will ensure the products and support services they purchased meet those needs. If you're passionate about a career in customer service, then we want to hear from you! 

Responsibilities 

  • Assisting in driving software adoption and customer satisfaction 
  • Finding new sales opportunities with existing customers 
  • Communicating new product and company updates to existing clients 
  • Recording accurate customer data into our CRM system 
  • Collaborating with teams in different territories and offices 
  • Initiating and answering inbound and/or outbound sales calls directly from/to existing customers
  • Responding to customer questions regarding our products and solutions 

Required Skills and Abilities 

To be successful in this role, you need to be a self-motivated, out-of-the-box thinker with the ability to understand what a customer needs and articulate how AvePoint can help. You are also a team player who thrives on working collaboratively with both internal and external teams. 

  • Bachelor’s degree 
  • Prior customer service experience 
  • Excellent communication and listening skills 
  • A positive and outgoing attitude 
  • Plenty of initiative and diligence 
  • Strong problem solving skills 
  • Impeccable organizational and time management skills 
  • The ability to think on your feet 
  • A hunger to learn 
  • An ability to understand technical concepts and convey them to customers 
     
Closing in 14 days
Closing in 14 days
  • Job type:Graduate Jobs
  • Disciplines:

    Customer Service

  • Citizenships:

  • Locations:

    Shanghai (China)

  • Closing Date:22nd May 2021, 6:00 pm

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