Graduate Trainee - Local Sales Customer Service - 2 years

The Programme 

Provide full support and assistance to customers including submitting order confirmations and following up on any pending  enquiry in a timely manner. 

What You Will Do 

• Support internal sales tasks in the East African Region. 
• Data management and reporting in SAP (including electronic order processing). 
• Coordinate for delivery of Incoming goods with Customers. 
• Co-ordination with Certification bodies to meet the Country specific requirements. 
• Coordinate with appointed service provider on the clearing and subsequent delivery of incoming goods. 
• Accurate documentation raised on various processes. 
• Continuous attention to allocated customer back orders and credit limit. 
• Facilitate financial processes e.g. credit limit, goods returned and customer credit.
• Ensure that Bosch customer service principles are adhered to.  

Required Skills and Abilities 

• Relevant Bachelor’s Degree or Post Graduate Degree or equivalent experience. 
• Excellent communication skills both verbal and written. 
• Self-motivated and proactive. 
• Understanding of automotive parts is an added advantage. 
• Excellent knowledge of MS Office. 
• Customer oriented. 
• Strong Business Acumen. 
• Problem solving skills.