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Product Category Supervisor

The Programme

As an Ambassador of the Maison, his/her core mission is to ensure an excellent client experience, to achieve sales targets and to develop his/her client portfolio. Additionally, he/she manages the sales performance of a product category in his/her boutique, to ensure that all measures are put in place to achieve sales targets.

What You Will Do

Sales Achievement & Client Portfolio Management:

  • Ensures a unique and exceptional client expe­rience before, during and after a sale.
  • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
  • Adapts according to the clients’ needs and motivations.
  • Deals with ease during negotiations and with objections.
  • Transmits the passion and values of the Maison.
  • Meets individual and boutique targets, both quantitative and qualitative.
  • Cultivates a strong client relationship to develop client loyalty and his/her client portfolio.
  • Participates in client events and acts as an Ambassador of the Maison.

Sales Performance Management:

  • Understands and adheres to the Maison’s and his/her market’s commercial strategy linked to the product category.
  • Analyses the boutique performance of his/ her product category with the available tools (Dashboard, Capabilities, Context).
  • Identifies and leads the implementation of prio­rity actions to develop the sales of the product category, validated by the Boutique Management.
  • Assists and supports the sales team to achieve sales targets of the product category.
  • Implements, together with the Boutique Manage­ment, follow up actions.

Operational Implementation & Supervision:

  • Ensures that all procedures, policies and guidelines linked to the product category are imple­mented and respected.
  • Contributes to Visual Merchandising optimiza­tion of the product category (display of visible assortment).
  • Alerts and suggests optimization of the stock to the Boutique Management.
  • Ensures the availability and use by the team of all dedicated tools (sales tools and client tools).
  • Prepares for and optimizes all product launches for the product category.
  • Ensures the correct implementation and use of all additional services linked to the product cate­gory (engraving, personalization, etc.).

Product Category Referent:

  • Acts as a “key contact” for the team, clients and local headquarters and ensures a smooth two-way communication (regular feedback on collec­tions, special requests, reporting).
  • Participates in the improvement of product knowledge of the boutique team.
  • Collects and shares information about competi­tors and business evolution.
  • Participates and represents the boutique in all events linked to the product category (fairs, cocktails, etc.).

Required Skills and Abilities

  • Postgraduate degree.
  • At least three years of previous experience in retail sales, preferable in luxury goods.
  • Fluency in English, Arabic would be an advantage.
  • Computer skills – Good knowledge of MS Office, NSI.
  • Ability to federate and convince.
  • Strong communication skills.
  • Business acumen.
  • People, Results and client-oriented.
  • Structure and organized.
  • Sales skills and product knowledge.
Closed a year ago
Closed a year ago
  • Job type:Graduate Jobs
  • Citizenships:

  • Locations:

    Dubai (United Arab

  • Closing Date:6th May 2020, 6:00 pm


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