We live all seven, all around the world, all the time.
Quality. Integrity. Performance.
Leadership. Innovation. Independence. The Individual.
Corning’s Values form the unwavering ethical compass that guides our business decisions and our interactions with one another. Our Values are the key to our business success, a source of pride and excitement for our employees, and the factor that ultimately sets us apart from our competitors. In short, we believe that how we do things is as important as what we do. Corning employees can all contribute to the success of the company by constantly living Our Values.
OUR VALUES DEFINED
They Help Drive Our Success.
Corning’s strong, visionary leadership has been guided by an enduring set of Values that define our relationships with employees, customers, and the communities in which we operate around the world.
We have a decision-making culture that provides employees with a global network of people who are dedicated to advancements in cutting-edge fields, working to produce breakthrough technologies and quality products that out-perform the competition.
Our continued success begins with what drives us to do what we do every day.
Our success begins with Our Values.
The Guiding Principle of Our Business Life.
Total Quality is the guiding principle of Corning's business life. It requires each of us, individually and in teams, to understand, anticipate, and surpass the expectations of our customers. Total Quality demands continuous improvement in all our processes, products, and services. Our success depends on our ability to learn from experience, to embrace change, and to achieve the full involvement of all our employees.
The Foundation of Corning's Reputation.
Integrity is the foundation of Corning's reputation. We have earned the respect and trust of people around the world through more than a century of behavior that is honest, decent, and fair. Such behavior must continue to characterize all our relationships, both inside and outside the Corning network.
A Business Imperative.
Providing Corning shareholders a superior long-term return on their investment is a business imperative. This requires that we allocate our resources to ensure profitable growth, maintain an effective balance between today and tomorrow, deliver what we promise, and tie our own rewards directly to our performance.
A Leader, Not a Follower.
Corning is a leader, not a follower. Our history and our culture impel us to seek a leadership role in our markets, our multiple technologies, our manufacturing processes, our management practices, and our financial performance. The goods and services we produce are never merely ordinary and must always be truly useful.
The Power of Technology.
Corning leads primarily by technical innovation and shares a deep belief in the power of technology. The company has a history of great contributions in science and technology, and it is this same spirit of innovation that has enabled us to create new products and new markets, to introduce new forms of corporate organization, and to seek new levels of employee participation. We embrace the opportunities inherent in change, and we are confident in our ability to help shape the future.
Our Historic Foundation.
Corning cherishes — and will defend — its corporate freedom. That independence is our historic foundation. It fosters the innovation and initiative that has made our company great, and will continue to provide inspiration and energy to all parts of our network in the future.
The Commitment and Contribution of All.
We know that in the end the commitment and contribution of all our employees will determine our success. Corning believes in the fundamental dignity of the individual. Our network consists of a rich mixture of people of diverse nationality, race, gender, and opinion, and this diversity will continue to be a source of our strength. We value the unique ability of each individual to contribute, and we intend that every employee shall have the opportunity to participate fully, to grow professionally, and to develop to his or her highest potential.
We Are Defined by People, Ideas, Innovation
Our culture creates a caring and considerate work environment, offering empowerment, flexibility, collaboration, recognition, and respect. It’s a culture of learning and innovation, where mentoring and being mentored go hand-in-hand. Our leaders are always approachable and value the contributions of every employee.
And since our culture is founded on our seven Values, it helps us attract and retain the best talent in the market, enabling us to continue to build on our outstanding reputation as the world leader and innovator in specialty glass and ceramics.
We Have a Skilled, Advanced Workforce
As a company, we’ve always understood that our success depends upon the full participation and contribution of the people behind the glass. Our global workforce represents a diverse mixture of race, gender, nationality, and opinion. We maintain a work environment that respects the differences among our employees, and we rely on those differences as a source of strength. Our people are among the most creative and innovative in the world, and they continually conceive, develop, and improve the revolutionary products that have literally changed the world. We are committed to providing each of them with opportunities to develop to their highest potential, because our people make innovations possible.
Customer Engineering Staff
Our customer engineering staff brings the voice of the customer back. We work closely with our customers to understand their requirements in exacting detail, and then collaborate with other teams to fulfill both current and emerging needs. This allows us to create a successful strategy for both our customers and us. Because we believe that developing an ongoing relationship with customers is critical to our joint success, we make ourselves available 24 hours a day, seven days a week, for communication, coaching, and technical support.
Customer Service Staff
The goal of our Customer Service Department (CSD) is to deliver our products with superior service. From the shipping document to the invoice, a CSD team member is available to assist our customers through every step of the process. We pride ourselves on our tradition of going above and beyond the call of duty to satisfy our customers’ needs. To ensure we achieve customer satisfaction, we perform surveys that rate our service and delivery. We strive to make their relationship with Corning the best experience possible.
Research and Development Staff
Our scientists are the driving force behind the technology that supports customers through new processes and products. We continually work to make display glass increasingly larger, while maintaining and improving the leading attributes. Our value-added services include educating customers about products, providing advice and consultation, and actively solving customer problems. We are flexible and willing to work cooperatively to accommodate our customers’ needs so that we exceed expectations.
Understanding customer needs is the mantra of our sales force. We maintain close contact with customers to build strong, long-lasting relationships and to ensure we are well-versed in their requirements. We continuously study the latest industry trends to remain ahead of the curve. As a market leader, we strive for stability in quality as well as technological development capabilities, ensuring that our customers are equipped to succeed in this fast-paced business.