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Internship - End User Support

The Programme

The Council for Scientific and Industrial Research (CSIR) is a leading scientific and technology research organisation that researches, develops, localises and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation’s work contributes to industrial development and supports a capable state.

The CSIR has an Internship opportunity in ICT Services Centre. The incumbent will do first-line support to end-users within the CSIR.

What You Will Do

  • Assemble, configure and support end-point devices, inclusive of the necessary user support required.
  • Perform the necessary debugging on all equipment to ensure proper functionality, and help out on all projects that involve end-user support.
  • Perform basic network and telephony service support, installations, configuration and general user advice where required.
  • Assist with software and hardware troubleshooting.
  • Assist with desktop management, maintenance and roll-out mechanism.
  • Provide support on both network and stand-alone printers.
  • Ensure desktop functionality is available and accessible at all times to CSIR end-users.
  • Ensure quality service is provided to clients.
  • Support Microsoft and Linux desktops in a Novell environment.

Required Skills and Abilities

  • A National diploma or Bachelor’s degree in Information Technology.
  • A+ certificate would be advantageous.
  • Basic computer knowledge.
  • Good customer relations and communication skills.
  • Stress management skills and ability to handle difficult customers.
  • A team player and lateral thinker who takes initiative.
Closed 9 months ago
Closed 9 months ago
  • Job type:Internships
  • Disciplines:

    Information Technology

  • Citizenships:

  • Locations:

    Pretoria (South Africa)

  • Closing Date:22nd Jun 2019, 6:00 pm

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