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Customer Service Technical Support Intern

What You Will Do 

CRM: 

  • CDM data verification in excel.
  • Customer data merge execution in DSUI.
  • Product information Verification in One Web.
  • VMDS overview monitoring. 

Mercedes Me Store: 

  • Checking on data extracted from system.
  • Match and align with dealers on sales commission amount and subjects based on data from MmcR (Quarterly Basis).
  • AP voucher for MB dealers based on aligned commission amount (Quarterly Basis).
  • Compile reporting from different systems and make consolidated sales report (Monthly basis).
  • Compare data from each system and check if they match. 

CARE4Me:  

  • Compare the original English text with Korean-translated text.
  • Match wordings/texts from application with those within training material.
  • Research on competitors and industry of service partners.
  • Study test cases and scope.
  • Validate the testing environment and help test users perform testing.
  • Check on test result.
  • Consolidate and study training material from related teams.
  • Schedule training sessions by checking with relevant teams. 

Required Skills and Abilities 

  • 4-year university graduate.
  • Expertise on MS office.
  • Automotive vertical product knowledge and experience preferred.
  • Excellent communication skills both Korean and English (verbal, written and presentation).
Closed 2 months ago
Closed 2 months ago
  • Job type:Internships
  • Disciplines:

    Customer Service, Information Systems, Information Technology

  • Citizenships:

  • Locations:

    Seoul (South Korea)

  • Closing Date:18th Feb 2021, 6:00 pm

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