Join us as a an Engineer on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.
Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
What You Will Do
- Solve complex problems for customers and be on top of ambitious expectations.
- Partner closely with customers while communicating proactively regarding overall progress of queries.
- Exhibit first-class customer service.
- Drive operational excellence through quality closures and efficient management of issues.
- Have the opportunity to mentor and coach other team members.
Required Skills and Abilities
- Freshly Graduated with a Bachelor’s degree in IT or equivalent.
- Excellent communication skills in French, English is a plus.
- Excellent Communication skills needed to interface effectively with customers over the phone.
- Ability to handle critical and sensitive situations professionally with users that have a wide range of technical knowledge.
- Ability to work in a multicultural and complex environment.
- Technical Requirements: RAID, HBAs, SAS, SATA, and other I/O topologies.
- Competencies in Windows server, VMware and Linux, Fibre channel, Clustering, RAID, and I/O topology.
- Job type:Graduate Jobs
- Closing Date:30th Jun 2022, 6:00 pm