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IT Intern - 12 Months Contract - CPT - Internal Client Services - ATS

The Programme 

As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:  

  • PMO - Project Management Office. 
  • BMS - Business Management Services. 
  • SAP - Systems, Applications and Products. 
  • IAAS - Infrastructure as a  service. 
  • BSASI - ATS  Business Analysis. 
  • CAD - Centre of Application Development.
  • USS - User Support Services. 

What You Will Do 

  • Create and Maintain client relationship. 
  • Install and configure of standard hardware & software. 
  • Maintain a tidy environment. 
  • Administration and filing for IT service desk. 
  • Manage third party calls. 
  • Filling in for absent colleagues. 
  • Monitoring of SLA of calls (SLA 98%). 
  • Strategic Impact. 
  • Under supervision, provides user support on IT queries in respect of hardware and software issues. 
  • Job shadow experienced ITSD Staff.  
  • Ask questions. 
  • Research troubleshooting methodology.  
  • Upskill in terms of theoretical knowledge. 
  • Log accurate and quality calls.  
  • Create and manage client relationships  
  • Install and configure of standard hardware & software.  
  • Troubleshooting of standard hardware and software.  
  • Attend to scheduled IT Service Desk duties.  
  • Solves user queries remotely within SLA.
  • Escalates issues to technical experts that cannot be solved. 

Required Skills and Abilities 

  • Minimum qualifications: IT Diploma. 
  • Desired qualifications: 3-year qualification with A+ CompTIA (International). 
  • Minimum experience: 0-1 year in IT support.    
  • Shows an understanding about call logging and service level agreements. 
  • Can demonstrate working knowledge regarding supporting - Both Hardware (Laptop/Desktop experience, HP advantageous) and software related (windows 10, Office 365 required, mac advantageous). 
  • Can explain what different forms of connectivity are (wired, wireless, mobile, VPN). 
  • Demonstrates basic troubleshooting skills. 
  • Knowledge of various Collaboration tools (teams, zoom, skype for business). 
  • Good theoretical understanding of following IT best practices, processes and procedures. 
  • Working in a corporate environment. 
     
     
Closed 13 days ago
Closed 13 days ago
  • Job type:Internships
  • Disciplines:

    Information Technology

  • Citizenships:

  • Locations:

    Cape Town (South

    ...
  • Closing Date:21st Nov 2021, 6:00 pm

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