Desktop Support Analyst

The Programme 

This is an outstanding opportunity for a talented and motivated graduate or fresh tech support to work in our Hong Kong Head Quarter. 

We're looking for passionate and decisive individuals who want to work in a fast-paced trading environment and put their talents to work in a team-oriented role. The successful candidate will be part of our Operations team in Hong Kong and will be responsible for the upkeep of office IT software/equipment, infrastructure and facilities. 

You will learn about Trading Floor and Back Office Desktop Support, while also gaining exposure to IT Infrastructure project work. 

Benefits and Perks:

• Exposure to a diverse range of technologies.
• Excellent learning opportunities within IT.
• A work-life balance in a multi-cultural environment with reasonable work hours.
• A flat management structure, where everyone is willing to voice his/her opinion.
• A hands-on experience in the most exciting part of the financial industry. 

What You Will Do 

• Installation, configuration and maintenance of workstations, peripheral equipment and Windows desktop software.
• Administering Windows and Linux PC’s.
• Ensure workstation software seamlessly connects with diverse systems including, Trading systems, application servers, file servers, email servers, and computer administrative systems.
• Performing hardware adds moves and changes to trading workstation environments and back office.
• Assisting Traders and Developers with their PC related issues.
• Liaising with external IT vendors and managing their internal tasks.
• Responsible for office facilities management. 

Required Skills and Abilities 

• Up to 1 years' experience in a similar role is preferred, fresh graduates are also welcomed to apply!
• Strong knowledge of Microsoft operating systems (Windows Server 2012 onwards/ Windows 10), knowledge of Linux operating systems (RHEL-based) preferred.
• Comfortable with a scripting or programming language (e.g., PowerShell, Python. Bash).
• Familiarity with TCP/IP networking (trouble shooting desktop issues).
• Hands-on knowledge of PC components, installation and configuration.
• Ability to work independently and unsupervised.
• Excellent communication skills with good command of spoken and written Chinese and English.