Customer Onboarding Intern

The Programme 

You will have two key responsibilities in a role to support the Customer Engagement (CEN) team. 

What You Will Do 

• Support the Team in developing and implementing new solutions and new products. 
• Making sure that the workload is properly allocated to the relevant team members. 
• Ensuring that no tasks are lost while transferring them to other offices. 
• Updating the CEN database and ensuring that it’s regularly updated.
• Assigning the tickets in our Zendesk system to the relevant office/team member. 

Required Skills and Abilities 

• A degree in a Business or Management related discipline is preferred. 
• Previous experience in Customer Experience/Support is an advantage. 
• Fluency in English and French is a must. Proficiency in additional languages is a definite plus. 
• An excellent level of computer literacy, especially using MS Excel, Word and other desktop tools. 
• Customer and quality-oriented attitude. 
• Ability to work under pressure and meet tight deadlines. 
• Strong analytical and problem-solving skills.