Employer Navigation

Customer Support Specialist profile banner profile banner

Customer Support Specialist

The Programme 

This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world. 
 
What EcoVadis Offers: 

  • The opportunity to work in a young and multicultural environment (over 30 nationalities). 
  • You will benefit from a daily mentorship.
  • Managing cross-functional projects and interact with a new and diverse team.  

What You Will Do 

  • Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance. 
  • Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options. 
  • Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries. 
  • Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success. 
  • Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.
  • Additional responsibilities related to the function may be required. 

Required Skills and Abilities 

  • Bachelor or Diploma in Communication, International Business Management or any related field having at least 1-year working experience. 
  • Fluent in English and French, additional languages is a plus. 
  • Good oral and written communication skills. 
  • Excellent customer service skills and quality oriented attitude. 
  • Knowledge of Zendesk software would be an advantage. 
  • Ability to work in an international team and be a team player. 
  • Excellent interpersonal, persuasive communication and sales skills. 
     
Closing in 7 days
Closing in 7 days
  • Job type:Graduate Jobs
  • Disciplines:

    Business and Commerce, Communications, Management

  • Citizenships:

  • Locations:

    Ebene (Mauritius)

  • Closing Date:23rd Oct 2021, 6:00 pm

Search

Enter an employer or university you want to find in our search bar.