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Business Management Trainee

The Programme 

EDWARDS是一家全球领先的真空设备、尾气处理系统和相关增值服务的开发商和制造商。其产品和服务在半导体、平板显示器、LED和太阳能电池的制造流程中不可或缺;被应用于日益多样化的工业生产过程,包括电力、玻璃和其他镀膜应用、钢铁和其他冶金工业、制药和化学工业,并用于科学仪器和多种研发应用。 

EDWARDS在全球约20个国家设有运营机构,从事真空和尾气处理设备的设计、制造和支持。 
In conjunction with the Edwards’s rules and practices, the job supports sales team to fulfil customers’ requirements, to deliver and implement solutions, to develop strong and influential relationships with customers, and to ensure customers’ satisfaction of Edwards’ products & service. Working with cross-function departments to drive improvements, efficiency and effectiveness for company and to ensure the success and the consistency of the company's long-term objectives.

Responsibilities 

  • Order management - implement C2C process smoothly 
  • Order management with SAP reports and other linked systems reports to ensure the trade compliance - Order management (such as REQ, MAD, OTD, RFQ, CRF, MRF, holds, selling price, warranty term and invoice management etc.) in high level to ensure supply plan aligns to delivery against promise with OTD target 95%  
  • Ensure proper and timely execution of order processing activities, which may include co-ordinating data processing team to register customer master, create quotation, perform pricing, produce documentation, bill with high level efficiency and professionalism against CVC SLA & China Prokura 
  • Balance time and risks, prioritise resources and demands to deliver a high-quality order processing with lowest impact of confliction 
  • Review and monitor customer complaints in CRM or Fracas and impel related function for the improvements - Analyze kinds of SAP data to perform and monitor key customers order trends and control risk n Order management apart from
  • SAP reports to promote customer experience and perception  
  • First response to the inquiry from customer through various portals (mailbox, hotline, cell-phone, field service, etc.)  
  • Regular calls, communication and business trip to customers to strengthen & promote customer expectation 
  • Fulfill & follow up on customers' system to accelerate the order process - Drive or lead amongst cross-functions (finance, sales, on-site teams, logistics, STCs, etc.) on process standardisation and optimization, or project discussion to develop strong and influential relationships and deliver critical thinking on problem solving  
  • No NPS score below 6 from customers. If has, manage and escalate complaints to reassure customers and to win customers’ confidence on problem resolution 
  • Periodically review aged orders especially with frustrated inventory, push sales & customers for the solutions or allocate to other orders to reduce the inventory  
  • L&E, VMI and exchange service orders follow up and monthly report to make sure company assets are closely monitored and in align with SAP data  
  • Weekly review docking orders, RTC repair orders with WIP status and warranty denied cases to monitor the inventory trends and reduce the risk of unexpected cost caused 
  • Support team leader to estimate revenue figures with clear roadmap 
  • Deliver the revenue with proactive approaches: work with customers for the payment schedules, notice the delinquent payment to sales, associate with financial analyst on debts verification to accelerate payment collection and credit holds release  
  • Report to team leader with identified order performance report (OOB, Order Intake, ZI58N, etc.) and align related functions to achieve higher levels of efficiency and effectiveness to maximise revenue 
  • Prepare and collect indicated data for various business tracking reports (weekly revenue tracking report, bi-weekly un-invoice analysis report, monthly accrued report, material for monthly team meeting focus on order performance analysis) to help team leader to enhance revenue figures & adjustment insight
  • Review & modify key customers order procedure to fit with business development, advise on process standardisation and optimization to ensure orders are delivered with a high quality against CVC SLA & China Prokura to customers (internal and external)  
  • Monitor operational activities related to quote, price, order management process, invoicing to drive KPIs & BPIs by collaboration of cross functions and analysis & report which can describe the clear situation, point out the trends and red flag suggestions 
  • Participate new business model discussion and project initiation, or involve the prophase of bidding project to propose the procedures on commercial and operational perspective and deliver proactive collaboration and coordination as valued chain 
  • SAP, CRM and other related job systems or tools training according to skill-matrix - Job aids/working instruction, procedure, projects training depend on team timeframe 
  • Finish mandatory training courses assigned in HR learning link timely and initiate to learn more by interests, soft skill and business needs - Annual learning completion above 40 hours 
  • Kinds of reports support business requirements or department needs 
  • Coach an understanding with core order management tool (CRM, SAP, China CVC process overview, key customers business procedure, etc.) to team members  
  • Back up for other colleagues in the team and ensure the general order procedure implement smoothly  
  • Job allocation and rotation in the team or department to grow up together with company 
  • Other assigned jobs 

Required Skills and Abilities 

  • University or college degree with major in business, trade and equivalent 
  • Fluent on verbal and written English, as well as hands-on knowledge of computer software (Word, Excel, PowerPoint….), etc. 
  • Interpersonal and communication skills, particularly over the telephone, to build sound relationships with customers. 
  • Analytical & problem-solving skills, to find & highlight potential risks and seek the solutions together with related sources. 
  • Work under pressure, willing to adapt the challenges and changes and to make innovation & revolution 
Closed a month ago
Closed a month ago
  • Job type:Graduate Jobs
  • Disciplines:

    Business and Commerce

  • Citizenships:

  • Locations:

    Shanghai (China)

  • Closing Date:18th Jul 2022, 6:00 pm

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