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Sales Support Associate

The Programme

Equinix is the world’s digital infrastructure company. Digital leaders harness our trusted platform to bring together and interconnect the foundational infrastructure that powers their success.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment, that is foundational to our core values as a company and is vital to our success. 

What You Will Do

Pre-Sales Administration and Transactions Coordination:

  • Coordinates all pre-sales activities for small- and medium-size customers.
  • Collects complete and correct data upfront.
  • Validates data for accuracy.
  • Keeps systems up to date with customer information and legal documents.
  • Manages cases according to regional Case Management guidelines.
  • Oversees quote approval process.
  • Assists with New Customer set up.
  • Handles escalation between Sales Support and other internal groups.
  • Operates in the optimized case load range.
  • Works on small projects in addition to everyday role. 

Customer Engagement:

  • Follow up with customer on required documents and missing information.
  • Ensures Customer PO compliance.
  • Follow up on orders.
  • Assists with customer questions via email or phone.
  • Assists with gathering preliminary QBR info. 

Complex Deal Support:

  • Project manages a single country, large, complex deals.
  • Manages all changes and keeps the quote and documents up to date.
  • Engages cross-functional teams to coordinate requirements against deadlines. 

Data Integrity:

  • Handles Internal Service Tickets to resolve Credit and Billing issues.
  • Executes Data corrections in Siebel based on fall out report.
  • Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines. 

Process and Policy adoption and reinforcement:

  • Trains Sales reps on new tools, processes, and policies.
  • Delivers refresher training to address knowledge gaps.
  • Communicates process improvements and enhancements to Sales Team. 

Required Skills and Abilities

This role would suit a recent grad or some who is graduating in 2021 who has a keen interest in a future sale, process improvement, customer service, ops support or administration career.

If you are a highly organized and quick learner taking this role it would give you a great steppingstone into a large global company.

  • 0-1years experience preferred.
  • Bachelor's degree preferred. 
Closed 6 months ago
Closed 6 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Marketing and Sales

  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:6th Jan 2022, 6:00 pm

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