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Client Service Associate Programme

The Programme

The Associate Programme offers training sessions to explore additional topics, teach valuable skills, and indulge curiosity. Our fun, team-focused environment includes community volunteer programs, birthday celebrations, and various team-building activities.

What You Will Do

  • Partnering with experienced colleagues daily to qualify and understand our clients’ needs.
  • Recruiting new members/industry experts to join our Membership through targeted and timely outreach by phone, email, and other methods.
  • Engaging Council Members on a daily basis to understand their capabilities and knowledge on specific client requests.
  • Supporting more experienced team members on all aspects of client engagements.
  • Learning our compliance policies and procedures to protect the integrity of client engagements.
  • Working toward agreed goals and targets.
  • Executing custom projects across client firms – including consultations, surveys, and special projects.
  • Continuing to recruit new members to join our Membership through targeted and timely outreach by phone, email, and other methods.
  • Engaging with clients daily to understand their needs and provide exceptional service.
  • Maintaining accountability and responsibility for client projects and overall client experience.
  • Collaborating with our Business Development team to grow revenue and ensure retention on existing accounts.
  • Excel in a fast-paced environment.
  • Work collaboratively to develop knowledge of client relationships.
  • Articulate GLG’s value proposition to engage the world’s top professionals.
  • Grow relationships with thought leaders and clients to provide top-level service.
  • Assess and scope clients research needs.
  • Develop strong actionable business skills – including time management, professional conduct, communication, negotiation, and project management.
  • Understand and utilize a broad range of products to creatively engage and support clients.
  • Passion for client service, especially with experience in phone-based professional communication.
  • Collaborate with internal partners to exceed client expectations.
  • Mentor newer professionals.

Required Skills and Abilities

  • For the Associate Program, we seek applicants with Bachelor's or Master’s degrees from top-tier colleges and universities or equivalent work experience.
  • Undergraduate or graduate result of 2:1 or higher.
  • Fluency in English and another language is preferred but not a requirement.
  • Superior communication and interpersonal skills, including demonstrated oral and written abilities.
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment.
  • Strong problem-solving skills and desire to learn about new topics.
  • Passion for client service, especially with experience in phone-based professional communication.
  • Ability to build and manage relationships across the full professional spectrum including experienced colleagues and extremely experienced outside professionals.
  • Strong desire to work in a collaborative environment.
  • Demonstrated ability and initiative to handle increasing responsibility and autonomy over time.
  • Job type:Graduate jobs
  • Citizenships:

  • Locations:

    Dubai (United Arab

    ...
  • Closing Date:22nd Aug 2018, 6:00 pm

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