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Graduate, Claims Assistant – Howden Reinsurance Brokers

Howden Reinsurance

Treaty business in APAC is new and has grown in year one. As a result, the need to ensure ongoing service of claims is maintained and delivered upon.

In order to achieve continued focus on new business in line with budget additional resource is required to support the growth where this would be an excellent opportunity for a graduate with a genuine interest into the Insurance industry to start their career with the backing and support of the wider business.

Role Purpose

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.

Key Accountabilities


  • Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved. As he job holder develops in experience, they will gradually develop responsibility for managing their own workload independently 
  • Manages assigned projects and contribute to other projects as required
  • Provides relevant management information to senior management



  • Develops strong relationships with markets
  • Negotiate with markets to achieve the best outcome for the client
  • Maintains any ongoing delegated authority contracts appropriately and cost effectively


  • Create comprehensive claims documents:
  • Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments
  • Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements
  • Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
  • Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
  • Ensure up to date records are maintained at all times on the Group systems
  • Interprets instructions and issues arising, and then implement actions according to policies and procedures
  • Keep informed of all legal and regulatory developments relevant to the division/department

Policy, Process and Procedures:

  • Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure and compliance requirements.
  • Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes
  • Shared Services or Bedford Processing: to interface with in accordance with procedures given by Claims Management team, record / raise issues centrally as required

Environment, Customer Focus and Relationships:

  • Develop strong relationships with clients and key stakeholders within the Business Unit(s) the job holder supports
  • Deal with incoming enquiries from clients, insurers and third parties, developing appropriate external relationships to ensure positive results for clients and the business
  • Deal with client claims and settlements
  • Introduce clients to other team members and help maintain these relationships
  • Behave with all clients (both internal and external) fairly and ethically
  • Attend client meetings if required
  • Attend clients / insurers premises as necessary
  • Shares information that could be beneficial to the Operating Entity/Group

Regulatory and Compliance:

  • Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
  • Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
  • Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements
  • Maintains accurate records and deal with correspondence appropriately
  • Operates in an honest, professional and ethical manner
  • Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to
  • Completes all relevant regulatory training
  • Ensures remain competent to carry out role (this will include team members where job holder has direct reports)

Experience and Knowledge required

  • It would be an advantage if the jobholder has previous claims or legal based experience, but this is not essential 
  • Bachelor’s degree or otherwise experience in lieu
  • Experience within Insurance desirable but not essential
  • Basic knowledge of Insurance and Reinsurance and a genuine interest to the industry
  • Fluent English essential. 
  • Good computer skills
  • Structured thinker, analytical, confident, team player
  • High level of numeracy and literacy.
  • Able to work independently and use initiative.
  • Highly organised, with good planning/time management skills. Is proactive.
  • An attention to detail.
  • Analytical and able to solve problems.
  • Able to positively react to change.
  • Resilient and calm under pressure.
  • An ability to learn.


  • Bachelor’s degree
  • Progression towards gaining professional qualifications is desired but not essential

What do we offer in return?

A career that you define.

Yes, we offer our employees a competitive salary and benefits package, coupled with the ability to work towards an annual performance related bonus scheme.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Closed 6 months ago
Closed 6 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Accounting, Banking and Finance, Business and

  • Work rights:

    Hong Kong Permanent Resident, Hong

  • Locations:

    Hong Kong (Hong

  • Closing Date:17th Dec 2021, 3:59 pm


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