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College Intern - Customer Insights Analyst

The Programme

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works. 

At HP, the future is yours to create!

HP has an impressive portfolio and strong innovation pipeline across areas such as:

  • Blended reality technology - our unique Sprout by HP will change the way people do things.
  • 3D printing.
  • Multi-function printing.
  • Ink in the office.
  • Tablets, phablets, notebooks.
  • Mobile workstations. 

What a College Intern - Customer Insights Analyst does at HP:

  • Analyze complex calls data & channels of feedback, develop taxonomy to provide meaningful insights on customer behaviors and product performance in field.
  • Create Database for all call data, forums views and social media.
  • Work with Customer Support Managers to build business rules for auto tracking and auto triggering for any deviation in trends.
  • Map out what customer’s expectations across segment and across generation.
  • Work as part of cross-functional teams across organizations.
  • Track metrics to measure customer satisfaction and address performance gaps.
  • Work independently to construct statistical to forecast customer satisfaction. Identify cutting-edge analytical tools, models, and methods for making key business decisions. 

Required Skills and Abilities

  • Currently pursuing Degree/ Master in Computer Engineering/Computer Science/ Data Analytics or equivalent.
  • Demonstrated understanding in statistics, software programming.
  • Exposure to Business and/or Marketing field would be advantageous.
  • Ability to grasp new technologies and methodologies quickly.
  • Demonstrated analytical and problem-solving capability throughout university course work.
  • Basic understanding of the concepts of product development and go-to-market models.
  • Exposure to web /social media advantageous.
  • Able to commit for 5- 6 months internship duration. 
Closed 14 days ago
Closed 14 days ago
  • Job type:Internships
  • Disciplines:

    Computer Science, Data Science and Analytics,

    ...
  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:25th Nov 2021, 6:00 pm

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