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College Intern- Large Format Customer Assurance (6 Months)

The Programme 

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.  
At HP, the future is yours to create! 
HP has an impressive portfolio and strong innovation pipeline across areas such as: 

  • Blended reality technology - our unique Sprout by HP will change the way people do things 
  • 3D printing 
  • Multi-function printing 
  • Ink in the office 
  • Tablets, phablets, notebooks
  • Mobile workstations  

What You Will Do 

  • Analyze complex calls data & channels of feedback, develop taxonomy to provide meaningful insights on customer behaviors and product performance in field. 
  • Monthly tracking and monitor of the portfolio performance. 
  • Work with Customer Support Managers to understand and calculate cost impact to business during issues and forecast for future. 
  • Work with Customer Support Managers to build business rules for auto tracking and auto triggering for any deviation in trends. 
  • Map out what customer’s expectations across segment. 
  • Work as part of cross-functional teams across organizations. 
  • Track metrics to measure customer satisfaction and address performance gaps. Report monthly on the status and provide insights to deviation.
  • Work independently to construct statistical to forecast customer satisfaction. Identify cutting-edge analytical tools, models, and methods for making key business decisions.  

Required Skills and Abilities 

  • Student currently pursuing a Bachelor’s or Masters Degree in Engineering or Data Analytics 
  • Demonstrates strong understanding in statistics and software programming 
  • Demonstrates analytical and problem solving capability 
  • Exposure to Business and/or Marketing field would be an advantage 
  • Strong ability to grasp new technologies and methodologies quickly 
  • Possesses basic understanding of the concepts of product development and go-to-market models 
  • Able to commit at least 6 months of internship 
     
Closed 13 days ago
Closed 13 days ago
  • Job type:Internships
  • Disciplines:

    Data Science and Analytics, Engineering

  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:4th Apr 2021, 6:00 pm

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