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Graduate Client Services Analyst

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The Programme 

Ensure client satisfaction through delivering professional services and resolving technical queries. 

Why Work With Us: 

  • Global opportunities.
  • Access to learning and development program.
  • New, diverse workforce. 

What You Will Do 

  • Learn, understand and strive for an urgent, high quality client experience.
  • Provide 1st Line Iress Product support to end-users & clients.
  • Strive for First call resolution in every instance.
  • Keep Clients and internal stakeholders informed and updated of the status of queries and manage their expectations.
  • Ensure compliance with operational processes and procedures in resolving support queries.
  • Ensure that all service requests are managed against service delivery processes, procedures, expectations and requirements.
  • Monitor the Service Desk application for service requests assigned to the queue and ensure that all telephonic service requests are accurately logged in the Service Desk application.
  • Take ownership of all client service requests and follow through to resolution or alternatively, where required, follow formal escalation procedures and communication protocols.
  • Maintain awareness of service requests that are open and escalate to management where sufficient progress has not been made. 

Required Skills and Abilities 

  • A Computer Science degree, diploma or similar. 
  • 65% pass rate in your undergraduate.
  • South African citizenship.
  • No previous participation in a graduate/internship Programme.
  • No previous employment in IT EE position.
  • Excellent trouble-shooting, logical thinking and deductive skills.
  • Maintained focus and concentration under pressure.
  • Strong attention to detail, planning, and time management skills.
  • Strong written and verbal communication skills.
  • A team player, and show dedication to the immediate team and company goals.
  • Self-motivated and pro-active.
  • Flexible and adaptive.
  • Philosophy and approach of continuous improvement.
  • Strong sense of urgency.
  • Excellent work ethic.
Closed 8 days ago
Closed 8 days ago
  • Job type:Graduate Jobs
  • Disciplines:

    Computer Science

  • Citizenships:

  • Locations:

    Johannesburg (South Africa)

  • Closing Date:22nd Oct 2020, 6:00 pm

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