Field Service Engineer - Advanced

The Programme

Responsible for service & maintenance activities such as test, validation, calibration & repair of electronic or analytical instruments, products and modules to maintain functionality and accuracy.

What You Will Do

Basic/Immediate Responsibility:

• Service is performed on Keysight products and/or products manufactured by other company.
• Work is typically performed at Keysight site, but occasionally is performed at a customer location.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Contributing to and managing various projects.
• Analyze difficult issues related to products/customers and create solutions.

Extended/Future Responsibility:

• Works on on-site customer service and support assignments with broadly defined objectives which may involve customer’s operation efficiency, asset management, training & consulting, etc.
• Solves straight-forward issues, challenges and problems within field of specialization.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, system solutions and applications software.
• Serves as an internal resource on technical issues. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May calibrate equipment on-site for large volume customers.

Required Skills and Abilities

• Graduation of college/university, majoring Electrical/Electronical/Mechanical Engineering or related majors such as Applied Physics.
• No work experience is required.
• KOLAS calibration service experience.
• Programming experience: C#, VEE, Basic, etc.(.NET programming).
• Project management knowledge/skill/experience.
• Broad knowledge of measurement science.
• Demonstrated written and verbal English communication skills.
• Self-motivated and passion.