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Income Audit Clerk

The Programme

Accurately record and monitor the revenue of the hotel and ensure a proper OPERA front office data recording and finalizing totals for sun general ledger system interface. A Full Time position based at JW Marriott Marquis Dubai.

What You Will Do

Specific Duties:

  • Audit all entries made by night auditor on a daily basis and check that the gross revenue report is accurate and is distributed on time.
  • Complete all OPERA systems worksheets including general cashier summary, deposit verifications, over and short report, routing of rebates and miscellaneous vouchers and petty cash recording.
  • Ensure that all other charges are posted properly.
  • Audit the coding and account numbers of all prior day rebates, miscellaneous charges and paid outs.
  • Check that the guest ledger and city ledger totals in OPERA balance with OPERA final report and the general ledger balance. Verify city ledger totals with the receivable clerk.
  • Prepare and ensure the accuracy of the weekly flash report and send to corporate according to the schedule supplied by the account supervisor.
  • At each month end backup all journals for the previous months, close the month and produce the general ledger interface file.
  • Properly file and store all job related documents in accordance with the company policy.
  • Reconcile the unearned income, health club membership and balance the cash with the general cashier and accounts payable.
  • Follow up on the night audit GIG sheet and report findings to the accounting manager.
  • Maintain a logbook with night audit for effective communication.
  • Advice the department heads on their revenue status and their rebates especially when they are exceeding above norms. Ensure that the rebates and miscellaneous charges have proper backups and authorizations.
  • Reconcile sales tax payable on a monthly basis.
  • Perform other duties as directed by DOF and/or accounting manager.
  • Inform the DOF and the accounting manager of any violations if any on the cashiering system immediately.
  • Cover the night audit duty if needed during their absence.
  • Participate in the quality improvement process.
  • Maintain a close relationship with other department heads.

Safety and Security:

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures:

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication:

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others:

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Required Skills and Abilities

  • College Graduate.
  • Leadership skills.
  • English language.
  • Training and willing to help continue the success of the property.
  • Job type:Graduate jobs
  • Citizenships:

  • Locations:

    Dubai (United Arab

    ...
  • Closing Date:19th Nov 2019, 6:00 pm

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