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Desktop Support Spring Intern

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The Programme

Perform all aspects of support related to the day to day computing needs of MathWorks employees. Provide support via phone, email and Intranet as well as perform problem determination at the users’ workstations throughout MathWorks' Natick offices.

What You Will Do

  • Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system.
  • Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment.
  • Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.
  • Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff.

Required Skills and Abilities

  • Candidates must be pursuing a bachelor's level degree.
  • Successful completion of at least one year towards a University Degree in Computer Science, Computer Engineering, or Information System Technology.
  • Working knowledge of desktop Operating Systems and desktop software including Microsoft Office products.
  • Familiarity with Desktop and Laptop hardware components.
  • Strong technical, analytical, and problem-solving skills.
  • Customer focus and dedication to customer satisfaction.
  • Ability to maintain calm demeanor under customer deadline pressures.
  • Excellent communication skills, both written and verbal.
  • Strong initiative, self-motivation, and ability to complete tasks on time.
  • Ability to work well in a fast-paced, team environment.
  • Attention to detail.
  • Knowledge of network protocols and topology a plus.
  • Unix/Linux/Mac knowledge a plus.
  • Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
  • Visa sponsorship will not be provided for this position.
Closed 10 months ago
Closed 10 months ago
  • Job type:Internships
  • Disciplines:

    Computer Science, Engineering, Information Systems, Information

    ...
  • Citizenships:

  • Locations:

    Massachusetts (United States

    ...
  • Closing Date:21st Dec 2019, 6:00 pm

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