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Associate Customer Service Specialist

The Programme

Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. At Medtronic, you will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Reporting to the Lead Technical Service Supervisor, the Associate Customer Service Specialist will serve as a Service Coordinator across all functions/business areas in Medtronic Korea.

You are expected to coordinate all activities such as arrangement of service/work order in the system, answer inbound and make outbound calls majority from the internal stakeholders, assist in providing data, share status of service and repair, and support increase of service sales.

This is an entry level position that requires from 0 to less than 3 years of experience, and so fresh graduates are encouraged to apply!

Is this the position you were waiting for?

Then please apply now, we’d love to hear from you. 

What You Will Do

  • Coordinate and support for service activities.
  • Response to data requests from internal and external customers.
  • Responsible for transfer-related procedures with DC and oversea personnel for the movement of parts and other products for service activities.
  • Monitor the team's KPI and related data should be aggregated and present in an appropriate manner if necessary.
  • Support activities to increase service sales (collection of financial data and preparation of promotional data). 

Required Skills and Abilities

Must-Have:

  • Completed Bachelor’s degree qualifications.
  • Fresh graduate, 0-3 years of relevant experience.
  • Effective written and verbal communication skill in English and Korean.
  • Computer and MS Office proficiency.
  • Flexible, team-player, and adaptable to changes. 

Nice to Have:

  • Degree in any business-related studies; Business Administration, Commerce, Finance, etc.
  • Experience in SAP or any related customer relations applications.
  • Advanced Excel knowledge.
  • Industry experience is highly regarded.
Closed 8 months ago
Closed 8 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Administration, Banking and Finance, Business and

    ...
  • Citizenships:

  • Locations:

    Seoul (South Korea)

  • Closing Date:14th Dec 2021, 6:00 pm

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