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Management Trainee Program (Client Success)

The Programme

The Client Support Analyst role is the first stage of Meltwater's Management Trainee Program, in the Client Success track. This program is both intense and rewarding. It is designed to give top candidates an accelerated career path to be an Account Manager in the organization. The program not only focuses on teamwork and culture, but most importantly, has a strong emphasis on account management sales in the news and social media industries.

The Client Success team focuses on growing and engaging Meltwater’s user base. The Client Support Analyst supports the Client Success team and will be responsible in providing client support on Meltwater’s products/services, ensuring high standards of customer satisfaction. Success in this position requires excellent client service skills, strong product knowledge, and the ability to thrive in a dynamic, team-focused environment.

What you will do

Responsibilities:

  • Be the first line of support for client questions, issues and troubleshooting
  • Work closely with Account Managers to provide support to Meltwater’s client pool
  • Become an expert user on our SaaS platforms
  • Build Boolean Logic searches and basic analytics, set-up new users, update client cards, etc
  • Create reports by mining digital media and social media content based on each brand’s individual parameters
  • Analyze data streams from multiple media channels to measure impact of clients’ brand marketing, public relations and social media outreach campaigns

Required Skills and Abilities

  • Bachelor’s Degree (in any discipline) with strong academic results
  • Entry level candidates / have maximum 1 to 2 years of work experience
  • Must be residing in Singapore
  • Strong interpersonal and communication skills
  • Client servicing experience
  • Have a great interest or work experience in Sales & Account Management
  • International experience (academic, personal or professional) and held leadership roles in university
  • Excellent analytical, problem solving and consultative skills
Closing in 6 days
Closing in 6 days
  • Job type:Graduate jobs
  • Citizenships:

  • Locations:

    Singapore (Singapore)

  • Closing Date:18th Dec 2018, 6:00 pm

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