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Graduate - Field Representative

The Programme

The Nielsen Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non-traditional schedule including evenings and weekend hours. Field Representatives are available to take customer calls and are responsible for maintaining a designated customer base of up to 100 Nielsen Families/Households.

What You Will Do

  • Field Representatives build and maintain relationships with Nielsen Families/Households and educate Panel Members on the proper use of our equipment.
  • Field Representatives install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements - Mobile, Online, and TV.
  • Establish and maintain long term relationships with assigned Nielsen Families/Households.
  • Install Nielsen measurement equipment in newly assigned Nielsen Families/Households.
  • Drive to selected homes within a designated territory, using company-provided vehicle.
  • Identify problems and troubleshoot data/equipment.
  • Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.
  • Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively.
  • Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory.
  • Accurately collect and report demographics and audience information using Nielsen proprietary software.
  • Educate and coach Panel Members on proper operation and usage of Nielsen equipment.
  • Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.

Required Skills and Abilities

  • Technical diploma, Certificate of Completion, Associate's degree or military experience is a plus. Bilingual language skills are a plus.
  • Ability to work in non-traditional schedule, including evenings and weekends.
  • Strong technical skills which may include - previous experience with consumer electronics, software systems and networking knowledge.
  • Superior customer service skills and ability to connect with Nielsen Families.
  • Ability to work in a team environment.
  • Excellent organizational/time management skills.
  • Minimum High School Diploma/GED with 2-5 years equivalent work experience.
  • Computer/Smartphone/Tablet proficiency; ability to use email, spreadsheets, and other applications.
  • Must have a valid Driver’s License and satisfactory driving record.
  • Job type:Graduate jobs
  • Citizenships:

  • Locations:

    Greensboro (United States)

  • Closing Date:22nd Aug 2018, 6:00 pm

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