Employer Navigation

Global Parent Fee Support Intern profile banner profile banner

Global Parent Fee Support Intern

The Programme 

Nova Pioneer is looking for a superstar intern to support the Global Parent Fee Support team for a 6 months internship. This is an exciting opportunity to work remotely and to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century. 

What You Will Do 

Family engagement through email:

  • Respond to family emails coming in through Zendesk.
  • Support  email communication strategies to manage and assist in collecting delinquent debtors.
  • Maintain a positive, empathetic and professional attitude towards customers at all times.
  • Ensure customer queries are responded to within agreed timelines.
  • Escalation of queries that require to.
  • Maintain weekly statistics on Zendesk response times and apparent satisfaction.
  • Ensure records of customer interactions, comments, complaints and transactions are maintained. 

Family engagement on phone:

  • Answer calls from parents using the company work lines.
  • Support call and text  strategies to manage and assist in collecting delinquent accounts.
  • Maintain a positive, friendly,  empathetic and professional attitude towards customers at all times.
  • Ensure family calls are attended to within agreed timelines.
  • Maintain weekly call statistics.
  • Ensure records of customer phone  interactions, comments, complaints and transactions are maintained. 

Family statement updates:

  • Respond to all statement update requests from families on email and calls offering assurance and progress updates.
  • Update all requests for the finance team to update the family statements.
  • Follow up with finance to ensure all requested updates are executed.
  • Escalate any concerns regarding statements updates that present a challenge.
  • Closeout all statement requests with families once they have been finalized. 


  • Support financial clearance and gating at the start of the school term for any students with arrears and who show up to school.
  • Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels.
  • Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team.
  • Achieve and maintain proficiency with the system and tools required to perform duties.
  • Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times. 

Required Skills and Abilities

  • A Bachelor’s Degree (in Business preferred).
  • CPA (K) or Finalist or its equivalent (ACCA, CA etc.).
  • Volunteer or past internship experience in customer-facing roles is desirable.
  • Volunteer or past internship experience in a startup or in a company that gives you significant autonomy and responsibility is a plus!
  • Results-driven: goal-oriented, moves fast and takes ownership of work.
  • Eager to learn and accepts feedback as a positive step to professional growth.
  • Excitement about our organizational culture - And in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
  • Ability to treat all confidential information with the utmost professionalism.
Closed 5 months ago
Closed 5 months ago
  • Job type:Internships
  • Disciplines:

    Business and Commerce

  • Citizenships:

  • Locations:

    Kenya (Kenya)

  • Closing Date:14th Apr 2021, 6:00 pm


Enter an employer or university you want to find in our search bar.