Customer Service Internship

What You Will Do 

  • Provide an efficient and on-time response to inbound calls and to process orders so that customer needs are met. 
  • Answer calls in line with set standards to resolve customer queries. 
  • Handle customer calls courteously, efficiently, and promptly. 
  • Receive product training to be able to promote products to customers. 
  • Follow up with internal teams on customer queries. 
  • Provide 1st line support on digital products. 
  • Communicate progress of queries to customer.
  • Provide requested documentation to customer e.g., backorder reports, copy of original orders, proof of deliveries, price lists etc.  

Gain exposure to and develop an understanding of: 

  • The educational publishing industry. 
  • The customer service environment. 
  • OUPSA product. 
  • Supply chain, warehouse and distribution processes. 
  • Database maintenance. 
  • Data capturing.
  • SAP, MS Office, QlikView. 

Required Skills and Abilities 

  • A diploma or degree in a relevant field. 
  • Experience in a call center or customer care role or environment will be an advantage. 
  • Computer literacy – Word, Excel, PowerPoint. 
  • South African citizen.
  • Access to reliable transport.  

Work Level - Student/Graduate. 
Job Type - Contract. 
Salary - Market Related. 
Duration - 9 - 12 Months. 
Location – Goodwood. 

Closed a month ago
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Closed a month ago
  • Job type:Internships
  • Disciplines:
    Customer Service
  • Citizenships:
  • Locations:
    Westerncape (South Africa)
  • Closing Date:24th Oct 2022, 6:00 pm

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