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Customer Care Center Coordinator ( Post grade)

The Programme

To be responsible for executing all operational activities in the Customer Care Center and ensuring maximum customer satisfaction by excellent customer call management.

What You Will Do

  • Answer customer calls and register them in the service management system.
  • Determine the routing of the customer call depending on the customer’s request and contract obligations.
  • Create service work orders if necessary.
  • Manage the progress of the customer call and escalate if service levels are in danger.

Required Skills and Abilities

  • Holds Post Graduate Degree.
  • Excellent communication skill.
  • Articulate and fluent in English.
  • Problem solving skill.
  • Patient and passionate about helping others.
  • Job type:Graduate jobs
  • Citizenships:

  • Locations:

    Egypt (Egypt)

  • Closing Date:22nd Aug 2018, 6:00 pm

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