To be responsible for executing all operational activities in the Customer Care Center and ensuring maximum customer satisfaction by excellent customer call management.
What You Will Do
- Answer customer calls and register them in the service management system.
- Determine the routing of the customer call depending on the customer’s request and contract obligations.
- Create service work orders if necessary.
- Manage the progress of the customer call and escalate if service levels are in danger.
Required Skills and Abilities
- Holds Post Graduate Degree.
- Excellent communication skill.
- Articulate and fluent in English.
- Problem solving skill.
- Patient and passionate about helping others.
Closing in 7 days
- Job Type:Graduate jobs
- Position Type:Full time
- Closing Date:22nd August 2018, 6:00 pm
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