To be responsible for executing all operational activities in the Customer Care Center and ensuring maximum customer satisfaction by excellent customer call management.
What You Will Do
- Answer customer calls and register them in the service management system.
- Determine the routing of the customer call depending on the customer’s request and contract obligations.
- Create service work orders if necessary.
- Manage the progress of the customer call and escalate if service levels are in danger.
Required Skills and Abilities
- Holds Post Graduate Degree.
- Excellent communication skill.
- Articulate and fluent in English.
- Problem solving skill.
- Patient and passionate about helping others.
- Job type:Graduate jobs
- Closing Date:22nd Aug 2018, 6:00 pm