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Customer Order Management Representative

The Programme 

From Day 1, you’ll help fulfill our purpose of improving lives for 5 billion consumers in 180 countries through leading, billion-dollar brands. We always begin with the consumer in mind, and then we see how our brands can go beyond and help make life better for everyone, everywhere. 

Responsibilities 

  • Managing daily customer quality orders, ensure the order accurate and timeliness. 
  • Providing order related daily customer service by acting as communication interface between P&G and customers, help customer to solve the order related issue and effective escalation to managers. 
  • Contribute customer service and help on case fill rate, billing accuracy, call service, customer rejection, customer complaint, order process on-time, and delivery on time, etc. 
  • Leading or supporting action plan development to continuously improve customer service results and process productivity. 
  • Cover mentioned responsibilities above when backup other Customer Service Representative job.
  • Participate and contribute the order management related customer projects. 

Required Skills and Abilities 

  • Bachelor's degree or above 
  • Good command of English both at speaking & writing 
  • Strong sense of responsibilities, willing to learn 
     
     
     
Closed 2 months ago
Closed 2 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Management

  • Citizenships:

  • Locations:

    Guangzhou (China)

  • Closing Date:8th Oct 2021, 6:00 pm

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