Customer Relations Centre Intern

What You Will Do

Support implementation of projects such as Crew and SEA CRC transformation.

Support CRC service level improvement:

• Supporting on live chat service.
• Supporting on sending service kit / catalogues to clients.
• Supporting on replying generic / product emails to clients depending on traffic.

Support phones sales related process:

• KPI report preparation.
• Ad-hoc duties arising from foreseeable outbound campaign. 

Required Skills and Abilities

• Undergraduate from any disciplines.
• Passionate about call center work.
• Hands on Microsoft Office Skills.
• A team player with strong communication skills and excellent command of English and Chinese.