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Field Service Engineer Trainee

The Programme 

Roche Diagnostics in Midrand is offering the opportunity for a candidate with a completed National Diploma, BTech or Degree in Electrical / Mechanical Engineering or Biomedical to gain experience in working as a Trainee Field Service Engineer on an 18 month contract.  
The role would involve learning about the field and in time to start carrying out diagnostic instrument post-sales technical support activities including but not limited to: Installation, de-installation, routine maintenance, emergency repair visits, modification and upgrades in accordance with manufacturer specification/governing guidelines/department objectives & Key Performance Indicators, policies or procedures. 
Note that we would not be able to provide in-service/practical training and that we are seeking candidates who have a completed qualification. Candidates must note that should they be successful they would be required to obtain their driver's license within 3 months of joining. The traineeship will commence on 1 February 2022.

What You Will Do 

  • Completing relevant administration within set timelines to effect T & E cost centre activities including: Electronic Field (Case) Service Reporting; expense reporting & boot/car stock (spare parts) reconciliation against monthly report. 
  • Adherence to Client Service Level agreement deliverables & department planning and activities roster (including timelines) & supporting business areas with relevant instrument knowledge and specifications & providing cross-team technical assistance and support. 
  • Prior to scheduled visits, plan for required boot/car stock (materials and equipment) and complete relevant warehouse requisition documentation timeously. 
  • Ensure adherence to relevant instrument’s manufacturing standards for maintenance, installation and upgrading plans according to customer needs. 
  • Addressing any challenges within scope of authority and within relevant customer service level agreements, department policy and budgetary guidelines.
  • Escalating complex instrument technical queries, challenges or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.  

Required Skills and Abilities 

  • Required Qualification: A completed National Diploma, BTech or Degree in Mechanical or Electrical Engineering or equivalent qualification (NQF level 6 upwards). 
  • Additional Requirements: Candidates must be in possession of a valid passport and would be required to obtain a drivers license within 3 months of joining the company. 
Closed 8 months ago
Closed 8 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Engineering Electrical, Engineering Mechanical

  • Citizenships:

  • Locations:

    Johannesburg (South Africa)

  • Closing Date:14th Nov 2021, 6:00 pm


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