Field Service Engineering Trainee

The Programme 

Roche Diagnostics in Durban is offering the opportunity for a candidate with a completed National Diploma, BTech or Degree in Electrical/Mechanical Engineering or Biomedical to gain experience in working as a Trainee Field Service Engineer on an 18 month contract.  
 
The role would involve learning about the field and in time to start carrying out diagnostic instrument post-sales technical support activities including but not limited to: Installation, de-installation, routine maintenance, emergency repair visits, modification and upgrades in accordance with manufacturer specification/governing guidelines/department objectives & Key Performance Indicators, policies or procedures. 
  
Note that we would not be able to provide in-service/practical training and that we are seeking candidates who have a completed qualification. 
  
Candidates must note that should they be successful they would be required to obtain their driver's license within 3 months of joining. 

What You Will Do 

• Completing relevant administration within set timelines to effect T & E cost centre activities including Electronic Field (Case) Service Reporting; expense reporting & boot/car stock (spare parts) reconciliation against the monthly report. 
• Adherence to Client Service Level agreement deliverables & department planning and activities roster (including timelines) & supporting business areas with relevant instrument knowledge and specifications & providing cross-team technical assistance and support. 
• Prior to scheduled visits, plan for required boot/car stock (materials and equipment) and complete relevant warehouse requisition documentation timeously. 
• Ensure adherence to relevant instrument’s manufacturing standards for maintenance, installation and upgrading plans according to customer needs. 
• Addressing any challenges within scope of authority and within relevant customer service level agreements, department policy and budgetary guidelines.
• Escalating complex instrument technical queries, challenges or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.

Required Skills and Abilities 

• Required Qualification: A completed National Diploma, BTech or Degree in Mechanical or Electrical Engineering or equivalent qualification (NQF level 6 upwards). 
• Additional Requirements: Candidates must be in possession of a valid passport and would be required to obtain a driver's license within 3 months of joining the company.