The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
What You Will Do
- Create comprehensive, easy-to-understand and attractive graphs and GIFs to visualize training materials for buyers and sellers.
- Repurpose articles to guide buyers and sellers.
- Support the Regional Seller Operations team with data collation, competitor research, content quality checks and asset creation.
- Ad-hoc business tasks as assigned by team leaders.
Required Skills and Abilities
- Good graphic design skills, able to create GIFs efficiently.
- Bilingual in English and Mandarin to collaborate with internal stakeholders across the region.
- Attention to details and willingness to learn.
- Experience in competitor research.
- Experience in instructional writing.
- Job type:Internships
Design and User Experience, Operations
- Closing Date:12th Aug 2021, 6:00 pm