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Quality Analysis & Operations Specialist

The Programme 

Responsible for monitoring international livestream video content quality to ensure community ecological security. Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Korean markets. 

What You Will Do 

  • Provide QA reports to Supervisor.
  • Enhance moderation policy.
  • Work closely with local Operations and Safety teams.
  • Participate in the development of quality inspection standards and continuously optimize the process and system platform.
  • Help build scalable and effective labelling processes.
  • Conduct root cause data analysis and provide key actions to improve processes.
  • Produce structured feedback, support and supervision, and acting as a trusted point of contact for external stakeholders.

Required Skills and Abilities 

  • Bachelor’s degree or above, ideally in the Humanities/Communication.
  • In-depth contact with Internet Governance, cyber-security, online speech trends, online culture wars, local political landscapes with an acute interest and/or understanding of the challenges faced by self-regulating social media platforms.
  • Able to work under minimal supervision and have strong logic/common sense related to job nature.
  • Highly organized with an eye for detail and the aptitude to make ongoing improvements in your everyday work.
  • Great time management skills and the ability to work to deadlines.
  • Ability to manage multiple requests for information and handle confidential and sensitive information in a professional manner.
  • Ability to digest large data sets/policies in a cohesive and actionable manner.
  • Ability to communicate efficiently cross-department, with a wide array of internal and external stakeholders.
  • Outstanding natural communicator (verbal/written) with excellent language and communication skills (Korean at a Native level and proficiency in English is preferred).
  • Familiar with office software such as Excel, Word, PowerPoint, etc. 
Closed 4 months ago
Closed 4 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Arts and Humanities, Communications

  • Citizenships:

  • Locations:

    Seoul (South Korea)

  • Closing Date:8th Apr 2021, 6:00 pm


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