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Community Associate

The Programme

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

  • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members.
  • Ensure that your building is fully operational and processes are running smoothly.
  • Drive growth and promotion of WeWork-provided service offerings.
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.

What You Will Do

  • Be the first and last point of contact for your building.
  • Cover the front desk during business hours.
  • Greet and check-in member guests.
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.
  • Manage We Member check-ins and check-outs.
  • Prepare and distribute promotional materials to guests/potential members.
  • Answer “walk-up” member and guest questions or refer the inquirer to additional resources.
  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
  • Be active on the WeWork member network.
  • Solve member-related issues to ensure a cohesive community.
  • Make posters for events.
  • Assist with set-up and breakdown of events, including ordering food and beverages.
  • Prepare newsletter.
  • Assist with move-ins and move-outs; prepare and distribute member welcome packets.
  • Assist with building operations and maintenance to ensure the highest level of member experience.
  • Fielding and assigning requests submitted through Zendesk.
  • Manage keycard activations and bike room access requests where applicable.
  • Ensuring the building is clean and well kept.
  • Ordering consumables.
  • Submit building receipts to the Community Lead and the Community Manager for expense reports.
  • Mail and Package responsibilities as needed.
  • Identify issues for escalation to the Community Lead and the Community Manager and document accordingly.

Required Skills and Abilities

  • College graduate with a four- year degree preferred, but not required.
  • Customer service and/or sales experience a plus.
  • Must have strong verbal and written communication skills.
  • Exceptional organizational and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Passion for entrepreneurial communities.
  • Passion and understanding for WeWork’s mission and values.
  • Proficient in basic computer skills.
Closed a year ago
Closed a year ago
  • Job type:Graduate Jobs
  • Citizenships:

  • Locations:

    Johannesburg (South Africa)

  • Closing Date:11th May 2019, 6:00 pm

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